I was so upset after getting off the phone with representatives Alex (operator #529) and manager Jonathan (operator #566).I was calling regarding a misunderstanding I had when I processed my order online.
I saw a commercial about the perfect tortilla double your offer free. I assumed that I was going to pay $10 for both sets and only one 7.95 charge for S&P. I ended up getting a second set assuming the same about the S&P, so I thought I was paying $20 for four sets and $15.90 for S&P. When going through the process of ordering there was never an order summary of how much my estimated charge would be.
If I would have known I was paying $7.95 per set I wouldn't have placed my order. The first attempt to call on August 1st, Alex answered the line I was trying to explain to him what my problem was and he was cut me off and talk over me which made me feel like he was calling me a liar and belittling me. He doesn't have any customer service skills and feel sorry for any customer that has to deal with him. The representatives need better training on how to handle customers.
When I felt like he was down talking me I asked to speak with a manager. I was on a long hold time and then he cold transferred me to a line that just kept ringing then went to dead air. I then, called back in and happened to get Alex on the line again. He did transfer me to your manager Jonathan that did the same thing Alex did.
He kept cutting me off and I did yell at him to get his attention that he has poor customer service he should allow me to finish talking and explaining to him what I thought happened during my order and when I was finish speaking then he can clarify what he needed.
With the poor customer service I received I will let my neighbors', friends and family know what horrible service I received from that company.Due to the service I received from their employees, I will be canceling my order and will never order from that company.
Review about: Perfect Tortilla Bowl.